IT Support

computer repairs london Waltham Abbey Hodderston Central London Broxbourne Wanstead Harlow Debden loughton Hertfordshire

Technology is like a living organism that is developing and growing on regular basis.  New versions of software, new technologies and the dangers from malicious software mean that all technical services need regular maintenance and management.

 

This page explains how we can help with IT Support. 

 

Please notice that the services displayed in this page are subject to change at short notice.

 

 

IT Support Contracts

 

We have a tried and trusted process to implementing, maintaining and managing infrastructure environments.

To discuss your business requirements, contact us on +44 (0) 7815 105782. Alternatively, request a callback and we will be in touch ASAP.

Set hours Retainer contract to control your spending

Unlimited Support & Maintenance Contracts

Fast SLA response 4 hour Critial Fix (Server)

Proactive Network & Server Maintenance

Remote Support

Onsite Support when necessary or as agreed on the contract.

 

IT Support – Pay As You Go 

 

To discuss your Pay As You Go requirements , contact us on +44 (0) 7815 105782. Alternatively, request a callback and we will be in touch ASAP.

9:00 AM to 6 PM during office hours Monday to Friday.

£40 as a fixed fee for the first two hours for desktop support when no travel is required.  If the issue takes longer, it will cost £20 per hour after the first two initial hours.  When remote desktop is required, the minimum payment is required in advanced via Paypal.

If travel is required for desktop support, it would cost £60 as a fixed fee and would cover up to two hours.  When the work on location requires more time, after two hours it will be a total of £100 as a fixed and final fee.  The £100 fee will cover the work for as long that it could take, in some situations the work can take longer than 2 hours depending on the performance of the computer and the issue to resolve.  Having a fixed fee ensures that there will be no unexpected surprises.     

For server or network support £80 per hour support when no travel required.  When remote desktop is required, the minimum payment is required in advanced via Paypal.

If travel is required for server or network support, it would cost £150 per hour with a minimum of two hours, if more time is required; it would cost £80 per additional hours.

 

Out of Hours Inc Sat/Sun

£80 for the first two hours for desktop support when no travel is required.  If the issue takes longer, it will cost £40 per hour after the first two initial hours. 

If travel is required for desktop support, it would cost £100 as a fixed fee and would cover up to two hours.  When the work on location requires more time, after two hours it will be a total of £150 as a fixed and final fee.  The £150 fee will cover the work for as long that it could take, in some situations the work can take longer than two hours depending on the performance of the computer and the issue to resolve.        

For server or network support £150 per hour support when no travel required. 

If travel is required for server or network support, it would cost £250 per hour with a minimum of two hours, if more time is required; it would cost £100 per additional hours.

 

Once we review your requirements, you can download and install Splashtop Streamer on your computer to allow Evening Computing to remotely access your computer and work with you resolving the issue.  Here is the link:  https://my.splashtop.com/team_deployment/download/JK3AW7L52JS4

 

To discuss your business requirements, please contact us on +44 (0) 7815 105782. Alternatively, please request a callback and we will be in touch ASAP.