IT Support

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"We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.Steve Ballmer

 

This page explains how we can help you with our IT Support services

 

Please note that the prices and services displayed on this page are subject to change. 

Our special offers are limited time promotions.

 

IT Support Contracts

 

We have a tried and trusted process to implement, maintain and manage infrastructure environments.

A Set Hours Retainer Contract to control your expenditure.

Unlimited Support & Maintenance Contracts.

A Service Level Agreement or SLA with a 4 hour reponse time. 

Proactive Network & Server Maintenance including implementing any of our cloud backup solutions.

Remote Support

Onsite Support when necessary or as agreed on the contract.

To discuss your business requirements, contact us on +44 (0) 7815 105782.  Alternatively, request a callback and we will contact you promptly.

 

IT Support – our Pay As You Go Service explained.

 

We work on a No Fix - No Fee basis.  We accept cash payments, bank transfers or Paypal.

Diagram explaining our pay as go IT Support options.

When we look at value, we feel that using "break-fix" or pay as you go is not the best solution for many customers.  Hence most of the services we provide relate to customers using our monthly retainer.

Using a “pay as you go” model an IT services company has no incentive to maintain a computer network or to resolve problems quickly because payment is by the hour.  Therefore, the risk of unforeseen circumstances, scope creep, learning curve inefficiencies and outright incompetence are all shifted onto the customer.  Essentially, the more problems the customers have, the more the IT firm profits, which is precisely what you do not want.

One point that is very often missed when deciding on a Pay As You Go service is the Service Level Agreement or SLA.  With the Pay As You Go service there is no SLA and that can be expensive for most businesses that need to get their services restored as fast as possible because disruptions are costly.  

Once we review your requirements, you can download and install Splashtop Streamer on your computer to allow Evening Computing to remotely access your computer and work with you in resolving the issue.  Here is the link:

 

https://my.splashtop.com/team_deployment/download/JK3AW7L52JS4

 

To discuss your business requirements, please contact us on +44 (0) 7815 105782.  Alternatively, please request a callback and we will contact you promptly. 

 

Please review the areas in which we work by clicking this link: 

Areas Covered.